At, we believe that our employees are the Company's most valued asset. It is critical to our future that we continue to attract, develop and retain the best employees in the e-commerce industry.  We search for talented individuals who share our values while offering new perspectives and creativity generated from diverse experiences and interests. offers the freedom of a startup with the stability of a profitable and growing company. strives to create an exciting, challenging and rewarding work environment that allows our employees to flourish.  We believe in hard work and a fun atmosphere. We even offer a casual dress work environment which helps bolster productivity and creativity. is pleased to offer:

  • An exciting opportunity for growth
  • Great culture and perks.
  • Opportunity for advancement
  • Fun work environment
  • Performance incentives

We currently have career opportunities at our corporate headquarters location in beautiful City of Industry, California.

If you are interested in a career in the fast paced e-commerce industry, please respond to our advertisement by:

Niche Webstores, Inc. is an equal opportunity employer




Job Title: Customer Service Representative – Brea, CA

Classification: Part-time or Full-Time - Hourly 

 Customer Interface: External/Internal

Department: Customer Service

The Customer Service Department is a critical part of the mission to deliver Expert, Timely, and Professional customer service to all’ customers.

In a fun and fast-paced environment, this position requires heavy phone and email communication with customers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions.


  • To assist customers with sales
  • Answer incoming customer emails using our CRM tool
  • To place orders over the internet
  • To answer incoming phones, check voicemail, make outgoing calls
  • To use our order management system to check orders, customer inquiries, research credit card charges.
  • Demonstrates clear and polite written and oral communication
  • Escalates customer issues appropriately and correctly. Demonstrates timely, accurate, and professional customer service.
  • Maintains a positive and professional demeanor and portrays the company in a positive light.
  • Demonstrates knowledge and use of departmental resources, policies, and procedures.
  • Answers messages in authorized email queues as directed by Customer Service Manager.
  • Understands and correctly uses Customer Service Tools.
  • Maintains acceptable call lengths and email handle time, while remaining friendly and informative.
  • Maintains productivity (currently measured in Contacts Per Hour - CPH) at or above published standard for skill group.
  • Creatively problem solves and troubleshoots customer concerns/issues.
  • All contacts should meet expectations for quality.
  • Utilizes multi-line phone to conduct daily activities.
  • Actively seeks solutions and identifies trends to appropriate personnel while including possible solutions or suggestions.
  • Demonstrates appropriate sense of urgency for email response times and phone service levels.
  • All other duties as assigned.


Position Requirements:

  • High School Diploma or equivalent a minimum.
  • Previous experience with Customer Service preferred.
  • Basic computer & internet/email knowledge required.